Privacy Statement I Privacy Notice I Terms and Conditions

 

Privacy Statement Table Of Contents:
1. Privacy & Security Statement
2. Information Automatically Logged
3. Registration Forms
4. Order Forms
5. Security
6. Opt-Out Choice for Mailings – Removal From Registration List
7. Contacting the Website

1. Privacy & Security Statement
At Hefty Strap we respect your concern for privacy. We do not sell or share our mailing lists or customer information, including e-mail addresses, with third parties. The following statement discloses the information gathering and dissemination practices for the website heftystrap.com

2. Information Automatically Logged
We use your IP address to help diagnose problems with our server and to administer our website. We neither distribute your address to third parties, nor do we follow your traffic outside of the boundaries of our site.

3. Registration Forms
Our site's registration form requires users to give us contact information (like their name, e-mail, and postal address), unique identifiers (like their username) and demographic information (like their zip code). Contact information from the registration forms is used to ship purchases and to relay information about our company to you. The customer's contact information is also used to get in touch with the customer when necessary.

Users may opt-out of receiving future mailings or request to be removed from the registration list; please see the Opt-out section below.

Unique identifiers (such as a user name and password) are requested from website visitors for use as account numbers in our record system. The user name and password is also used to trigger each user's trade discount after log-in.

4. Order Forms
Our site uses an order form for customers to request information, products and services. We collect contact information (like their e-mail address), financial information (like their account or credit card numbers) and demographic information (like their zip code). Collected financial information is used only to bill the user for products and services.

5. Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We employ the industry standard for online encryption and security technology in order to make shopping with Hefty Strap a safe and enjoyable experience. Clik here to see our secure seal.

Please note that we do not sell or share customer information and mailing lists with third parties. Your personal information is kept confidential.

6. Opt-Out Choice for Mailings - Removal from Registration List
If you wish to opt-out of receiving promotional information from Hefty Strap, or if you wish your user name to be removed from the registration list, please send an e-mail request to info@heftystrap.com

7. Contacting the Website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us at: privacy@heftystrap.com
 

Privacy Notice Table Of Contents:
1. Our Commitment To Privacy
2. The Information We Collect
3. How We Use Information
4. Our Commitment To Data Security
5. Our Commitment To Children's Privacy
6. How To Access Or Correct Your Information
7. How To Contact Us


1. Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

2. The Information We Collect:
This notice applies to all information collected or submitted on the Heftystrap.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
• Name
• Address
• Email address
• Phone number
• Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
• Name
• Address
• Phone Number

3. How We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

4. Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

5. Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

6. How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by [description of the company access procedure]. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

7. How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at (818) 841-8681 or send us an email at privacy@heftystrap.com.

TERMS AND CONDITIONS

SHIPPING –

• Most orders are filled within 24-48 yours and shipped to your specifications.
• Custom orders will have their own manufacturing time schedule which is determined at time of order.
• The quickest and easiest way to order is with our secure online automated checkout. HeftyStrap.com makes every effort to process all orders within 24-48 hours.
• Orders shipped via Fed-Ex must provide a street address, as Fed-Ex will not deliver to a Post Office Box.
• Shipping and handling charges are subject to change without notice. At the time your order is placed, you will be advised if there are any additional shipping charges.
• Additional shipping fees may incur for address corrections.

RETURNS –

• All “non-custom” products may be returned within 30 days of receiving product.
• All products must be in resalable unused condition.
• If product has been altered in any way, it is not returnable.
• All returns must be authorized by a HeftyStrap.com representative and a RMA form must be filled out and included with return. Click here for RMA Return Form.
• Custom made products are made for each individual customer according to their specifications. Because of this, custom products are non-returnable. If your product was made incorrectly according to your specifications, please contact us at: Support@heftystrap.com.